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New Customers

NEW CUSTOMERS

ATTENTION

Thank you for your interest in becoming a Wholesale Customer of Moss Greenhouses. Due to an overwhelming increase in new customer applications, we have made the hard decision to stop accepting new customer applications starting on March 1, 2024. Any applications received between March 1st, 2024 and July 31st, 2024 will be re-evaluated starting in August 2024. Please feel free to call the office with any questions, 208-324-1000 ext. 2. 

New Customers take 5 Business days to process. Companies must complete BOTH the New Customer Application and the Tax Form.

Your company must also produce a copy of your Idaho Nursery License from the Idaho Department of Agriculture or your state’s equivalent license.  

CUSTOMER APPLICATION
TAX EXEMPTION FORM

Payment Policy/Terms

  • Accounts are due and payable in full upon receipt of product. Accounts established less than 2 years will require payment in full upon delivery (C.O.D.)
  • We offer 4% prompt pay discount if invoices are paid upon delivery or if payment is received within 10 days from date of invoice on all established accounts (over 2 years in good financial standing with Moss). All previous invoices must be paid in full to qualify for this discount.
  • All unpaid accounts become past due 30 days from date of invoice.  Unpaid balances are charged interest at the rate of 2% per month.  Payment received on account will be credited to finance charges first, then to invoice in date order.  If an account is delinquent (30 days+) further deliveries may be unavailable, or subject to C.O.D. basis until the account is current.

  • Accounts that have not paid or are not kept current are subject to collection & Attorney fees.

    Moss Greenhouses, Inc. reserves the right to charge customers a $35.00 fee on all checks returned for non-sufficient funds.

  • Credit history is established after 2 years, and an approved credit application.

  • Visa, MasterCard, Discover and American Express are accepted, and we request these for all our C.O.D. accounts. All Visa, MasterCard and Discover Card information will be kept confidential on file.  

  • All customers must complete a current resale certificate and provide us with a current Idaho State Nursery License number or your respective State Nursery License number before we can sell any product to you.

C.O.D. 

  • Credit Cards are required on account to charge prior to delivery. After two years of established history, you are able to fill out a credit app to qualify for terms.
  •  All invoices need to be signed to acknowledge delivery. If unable to accept delivery, prior arrangements for payment must be made or the driver will not unload product. No C.O.D. deliveries will be left with a customer without payment.

Plant Availability

Due to market demands and growing conditions, all varieties listed in our catalog are subject to availability. All product listed in our catalog are not available at all times during the season.

Availability of product varies during the season, so we update a list daily and then do a complete update weekly. Our availability is faxed, emailed, and displayed on our website on Friday evening of each week. We will either fax or email availability to all customers unless otherwise notified. A ‘living’ availability will be faxed on each order day as it changes.

Faxing or emailing your order is the suggested method of ordering.

  • Please make sure your business name and date are on your faxed order. 
  • Please total each page and total the entire order so there is less room for misinterpretation.  A salesperson may call you concerning your faxed order unless otherwise noted not to call.  Please indicate on fax.
  • If you do not wish us to substitute colors of the same variety, to fill your order, let us know on your fax.  If you do not inform us otherwise, we reserve the right to make substitutions.
  • Weather and the number of orders shipped can create changes daily. It is best to view availability as a living document – always changing!

  • 2023: Password for Online Availability –  23lilypad

Ordering & Guidelines

  • We encourage our Customers to email, fax, or call us with their orders before deadlines. The following guidelines are set up to help us expedite your order processing. Please let us know if you have special requirements.
  • In order to ensure prompt service and quality, we have established a prompt schedule with an 7:00 p.m. cut-off for placing your order on your scheduled order day. This deadline helps us to schedule our trucks more efficiently. The deadline will be 5:00 p.m. early and later in the season.
  • Please check the delivery schedule for your area so you can place your order by the deadline.
  • Everyone will be contacted on their scheduled order day. Orders are handled on first come, first serve basis. We will pull orders in sequence received by sales staff (i.e., fax, phone, or Email).
  • Orders not placed by phone will be given a chance to fax or Email their orders by 7:00 p.m. All orders received after the deadline 7:00 p.m. will be processed for the next delivery day. No call-in orders on load day.
  • Minimum required to bring an order to your area is equal to a flat per mile of distance traveled for delivery (one way).
  • Upon request, invoices can be faxed to your business when your order is pulled.
  • If you run into an emergency, please call your Sales Representative, and we will work with you. Full truckload orders (approximately 500 flats) for one customer can be scheduled as needed for your area. Please contact us as soon as possible with your needs. This will be scheduled based on truck availability.
  • SUBSTITUTIONS: We want to make sure you get what you need. If we run through a crop and don’t have exactly what you ordered, we will contact you with suggested substitutions, so you do not go without. Please provide us with the best way to contact you. We are great with texting as well to make your life easier.

YOUR SALE REP IS YOUR TICKET TO SUCCESS

We are here to help you with all of your bedding plant and hanging basket needs. Please utilize your salesperson to meet the demands of your business to achieve a successful season for your company.

Important Ordering Notice

We always welcome our customer’s calls for questions and requests. However, we ask that you not call in the mornings unless it is your load day. Please regulate your call to later in the day or email you sales person at anytime and they will get back to you as soon as they can. Our sales representatives are very busy in the mornings entering orders from deadline customers, and processing them before cut-off time. Since we want to give you our undivided attention when talking to you, we appreciate your cooperation concerning our ‘deadline drama!’

Re-Stocking Fee

Items returned due to over-ordering or misunderstanding of availability will be put back into stock at a 20% charge to the customer to cover labor and damage to product due to excessive handling. Product must be returned in a timely manner of 48 hours. (Depending on your delivery schedule.)

Phytosanitary Certification

The Department of Agriculture has restrictions on certain plant product that ships to Montana and Nevada. In order to ship these products, we must be inspected and then purchase a phytosanitary certificate for each delivery shipping to the above-mentioned areas. Customers’ invoices will reflect a minimal charge for certification fees. Products restricted are: Tomato, Pepper and Eggplant. We cannot ship mint to Montana. Customers ordering these products must place their order by 12:00 pm Mountain Time. Please inquire with us, or your Department of Agriculture, if you have any questions. There is a charge every time we do this of $35.

List Pricing

We have reorganized our pricing structure with a “List Price”. This is an industry standard for several segments of the horticulture industry.


Customers will now be broken down into types of businesses. Those include:

  • Ag Producers & Schools
  • Independent Garden Centers & Nurseries
  • Landscapers
  • Florists
  • Interior Service & Install
  • Property Management
  • Companies
  • Resorts
  • Grocery/Farm/Hardware Stores


In order to qualify for Wholesale Pricing, you must have a current Nursery License and /or a Contractor’s License. We will need a copy of your updated license on an annual basis.


If your organization requires Purchase Orders for all orders, please let our office know so we adjust your account appropriately.


Preferred Pricing will be offered that will identify a discount for your individual account. We will evaluate sales from the previous year and loyalty on an annual basis and assign a discount level. It will come with your catalog every year.


Any questions can be fielded through the wholesale sales team. Email us or call.

DELIVERY INFORMATION

MINIMUMS

SUBJECT TO ORDERS RECEIVED

“$750.00 minimum per delivery location. This is before discounts or delivery charges

We may require more than minimum to equitably reach your delivery location.”

Our “rule-of-thumb” for deliveries still continues

“One flat/hb per mile (one-way),” to be shared with other deliveries on your route.

 

Delivery:

“We do our best to honor delivery times, but specific delivery times cannot be

guaranteed, due to the ever-changing road conditions.” 

We guarantee a day, not a time. This is due to things outside of our control.

If you have a cell phone number that you can be reached on, our drivercan phone their anticipated delivery time. Provide us with a cell number for customer contact.

 

Plant Racks:

Your assistance in unloading racks is greatly appreciated, drivers can sometimes leave racks in the morning and pick them up in the afternoon. We wish there were a million of these, however, we need to back-haul all of the racks on each route to refill for our next deliveries. Thank you for helping us get these back to their home.

 

Route Mileage:

Based upon distance from Jerome, Idaho and/or from the furthest delivery stop “on the scheduled route. Physical restriction of trucks on roads must be factored into the route that is mapped out for deliveries.”

 

Payments to Drivers (COD)

 We require a credit card payment for all “Drop-Ship” or Job Site deliveries.COD customers MUST have a credit card on file to run before your order ships.Due to the demand of our delivery schedule and the size of the delivery trucks, we cannot deliver directly to the job sites. Established locations, that accommodate 53’; 80,000 lb. trucks, must be accessible.

 

Towns/Locations not Listed:

Our sales staff will assist you in figuring your freight rates and delivery schedule.

 

Invoices:

Please verify your delivered counts with driver before unloading plant material from the racks.

We require a signature on every invoice upon delivery.

 

Claims & Returns:

“We pride ourselves on quality and stand behind our product. If you are unhappy with the

quality, fill out a claim form with our driver and return on the same truck. For COD orders,

we will issue credits as promptly as possible. 

Please notify the delivery driver if product needs returned or a claim is required.”

“Complete and sign a “”Claim Form”” to verify returned items are correct with counts, type

of product and container/flat size to issue proper credit. Credit memos will be issued

upon receipt of the claim form.” Contact Moss Greenhouses if there is a concern after the driver has left. “All claims must be made within 24 hours or claim may not be honored.

Pictures are often requested so we can remedy any concerns on our facility.”

Ordering/Delivery Schedules & Freight Rates

IDAHO

Location: Twin Falls Area

Order Days: Mon/Thurs

Delivery Days: Wed/Sat

Freight: 7%

Location: Glenns Ferry to Rupert

Order Days: Mon/Thurs

Delivery Days: Wed/Sat

Freight:7%

Location: Mountain Home

Order Days: Sun/Wed

Delivery Days: Tues/Fri

Freight:9%

Location: Wood River Valley

Order Days: Sun/Wed

Delivery Days: Tues/Fri

Freight:10%

Location: Boise/Nampa/Caldwell/Weiser

Order Days: Sun/Wed

Delivery Days: Tues/Fri

Freight:14%

Location: American Falls to Rexburg

Order Days: Sat/Tues

Delivery Days: Mon/Thurs

Freight:14%

Location: Soda Springs/MT. Montpelier

Order Days: Mon

Delivery Days: Wed

Freight:14%

Location: Preston

Order Days: Mon

Delivery Days: Wed

Freight:14%

Location: Arco/Challis

Order Days: Sat

Delivery Days: Mon

Freight:14%

Location: Driggs/St. Anthony/Ashton

Order Days: Sat/Tues

Delivery Days: Mon/Thurs

Freight:18%

Location: Salmon

Order Days: Sat

Delivery Days: Mon

Freight:16%

Wholesale Customer Visits

Moss Greenhouses offers facility tours to our wholesale customers with an appointment. Customers are required to schedule the appointment with your sales person at least 1 week prior to your visit. You will be escorted by a designated Moss employee during your entire visit. This is for your safety and the safety of the plants, as quality is the prime focus in the greenhouses. You may be asked to sanitize your shoes and or wear protective gear in designated locations during your visit. We cannot pull product or mark product during your visit. We are happy to put an order together for you and have it ready for pick up in 48 hours or delivered on your next delivery day. Thank you for your understanding and cooperation.

CONTACT US